Hello security enthusiasts and developers! Today we are taking a closer look at a recently reported vulnerability found in Best Practical Request Tracker (RT), a widely-used open-source ticketing system for managing tasks, issues, and customer support. The vulnerability, categorized under a common vulnerability exposure code CVE-2023-41259, affects versions of RT before 4.4.7 and 5.x before 5..5, and could potentially allow attackers to gain unauthorized access to sensitive information.

Exploit Details

The vulnerability exists in the way RT processes email headers when receiving email messages or mail-gateway REST API calls. A malicious user can craft fake or spoofed email headers to trick the RT system into disclosing sensitive information.

It's important to note that exploiting this vulnerability requires knowledge of a valid email address that is known and authorized within the RT system. By manipulating the email headers, an attacker can pretend to be an authorized user and bypass security restrictions in the RT application to gain access to reserved areas or data.

Code Snippet

To give you an idea of how this exploit might look, here's a brief code snippet illustrating the manipulation of email headers to craft a fake REST API call to the RT system:

import requests

headers = {
    "From": "attacker@example.com",
    "X-RT-Interface": "Email",
    "X-RT-User": "valid_user@example.com",
    "X-RT-AuthSession": "SECRET_SESSION_TOKEN",

data = {
    "content": "id: ticket/new\nSubject: Test Ticket\n",

response = requests.post("https://rt.example.com/REST/1./NoAuth/mail-gateway";, headers=headers, data=data)


In the above Python script, the attacker is spoofing the "From" and "X-RT-User" fields in the headers to impersonate a valid user in the RT system. By sending this carefully crafted request to the RT mail-gateway REST API, they can potentially gain access to sensitive information.

1. CVE Details: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2023-41259
2. Best Practical Solutions - RT Security Advisory: https://bestpractical.com/security-advisories/rt-sa-2023-00
3. National Vulnerability Database (NVD) Entry: https://nvd.nist.gov/vuln/detail/CVE-2023-41259

How to Protect Your System

To mitigate this vulnerability and protect your RT system from potential information disclosure attacks, the best course of action is to update your RT installation to the latest patched version:

If you are using RT version 5.x, you should upgrade to version 5..5 or later.

You can download the latest versions of RT from the official GitHub repository (https://github.com/bestpractical/rt) or the official Best Practical website (https://bestpractical.com/download-page).

Remember that keeping your software up-to-date is one of the best ways to ensure the security of your system and data. Stay safe, and Happy Patching!


Published on: 11/03/2023 05:15:29 UTC
Last modified on: 11/13/2023 17:29:39 UTC