In today's post, we will be discussing a recently discovered vulnerability - CVE-2023-41260, which affects Best Practical Request Tracker (RT) versions before 4.4.7 and 5.x before 5..5. This vulnerability allows cybercriminals to potentially gain unauthorized access to sensitive information via the software’s mail-gateway REST API.

Request Tracker (RT), developed by Best Practical Solutions, is an open-source ticketing and task management system that is widely used for handling issues related to bug tracking, software development, and customer support. In this post, we will delve into the details of the vulnerability, including information on the exploit, code snippets, and links to original references.

Exploit Details

CVE-2023-41260 is a result of an information exposure vulnerability present in the response of mail-gateway REST API calls within the Best Practical Request Tracker. Cybercriminals can exploit this vulnerability by sending specially crafted requests to the affected application's mail-gateway REST API, possibly achieving unauthorized access to sensitive data such as private tickets and user data.

This vulnerability exists mainly due to insufficient filtering of user input and improper access control when processing mail-gateway REST API requests.

Below is a code snippet that demonstrates the vulnerability in affected versions of Request Tracker

sub ProcessRequest {
    my $self = shift;

    my ($user, $pass) = $self->GetAuthentication();

    my ($status, $msg) = $self->MailGateway(
        Queue => $queue,
        Action => $action,
        Ticket => $ticket_id,
        Message => $message,
        Subject => $subject,
        From => $from,
        To => $to,
        Cc => $cc,
        Username => $user,
        Password => $pass,

In this example, the $user and $pass variables, which represent the username and password of the Request Tracker instance, are not adequately sanitized or validated before being passed to the MailGateway function, making it possible for an attacker to inject malicious payloads or manipulate the request.

Original References

Best Practical Solutions has acknowledged this vulnerability and has provided patches to address the issue in the affected versions of Request Tracker. For more information, users can refer to the official advisory:

- Best Practical Solutions Advisory - CVE-2023-41260

Additionally, the National Vulnerability Database has also published the corresponding CVE entry for this vulnerability:

- NVD - CVE-2023-41260


To mitigate the risk associated with this vulnerability, it is strongly recommended that users of affected Request Tracker versions update their installations to the latest patched releases (RT 4.4.7 or RT 5..5).

The updates can be obtained from the official Best Practical Request Tracker GitHub repository

- RT GitHub Repository

Closing Thoughts

As software developers and users, it is crucial to stay informed about potential vulnerabilities in the systems we use. This post aimed to provide an overview of CVE-2023-41260, a vulnerability that could expose sensitive information in certain versions of Best Practical Request Tracker. By understanding the risks associated with such vulnerabilities, users can effectively mitigate threats to their information security.

To stay informed about similar vulnerabilities in the future, keep an eye on the National Vulnerability Database and software vendor advisories.


Published on: 11/03/2023 05:15:29 UTC
Last modified on: 11/13/2023 17:17:24 UTC